Contact Us

Quick answers before you write

• The verification email never arrived. Check your spam and promotions folders, then use the resend button on the “verify your email” screen you see after signing in. It comes from admin@strangerchat.pro, so adding that address to your contacts helps.
• Someone was abusive in a chat. Use Report inside the chat first, from the ⋯ menu. It reaches moderation straight away, which is faster than email, and the person never learns who reported them. Then block them or tap Next. Email us as well if it was serious.
• I paid but Premium is not active. Sign out and back in with the same account you paid from. If it is still not active after 24 hours, you are covered by the Refund Policy; write to us with your Razorpay payment ID.
• I can’t find an old conversation. Chats are not kept for you to scroll back through once they end, so we cannot send you a copy.

What to include in your email

• Send it from the email address you sign in with, so we can find your account.
• What happened and roughly when, including your time zone.
• Your device and browser, if something is not working.
• For payments, the Razorpay payment ID from your receipt or bank statement.

Never include your password. We will never ask for it, or for card or UPI details.

What we can help with

• Account and sign-in issues
• Payment and refund queries (see the Refund Policy) — include your Razorpay payment ID
• Data deletion requests (see the Privacy Policy)
• Reporting abuse or safety concerns beyond the in-app Report button

Safety emergencies

If someone in a chat has threatened you or someone else, or you believe a person is in immediate danger, contact your local emergency services first. We are a small team and cannot respond in real time, but we will act on reports and cooperate with valid requests from law enforcement.

Suspended or banned accounts

Accounts that receive repeated reports are suspended automatically and reviewed. If you believe your account was suspended by mistake, email us from that account’s address with the subject line “Account review” and explain what happened. Creating a new account to get around a ban is against our Terms of Service.

Press, partnerships and everything else

Use the same address with a clear subject line, like “Press” or “Partnership”. To learn who runs StrangerChat and how it is funded, see About us.

Grievance redressal

For complaints regarding content or your experience on the platform (per India’s IT Rules, 2021): email admin@strangerchat.pro with the subject line “Grievance”. Complaints are acknowledged within 24–48 hours and resolved within 15 days.