Refund & Cancellation Policy

What you’re buying

StrangerChat Pro is a digital service. A Pro pass unlocks matching filters and priority matching for a fixed duration (see Pricing). Activation is instant after successful payment — nothing physical is shipped, so no shipping or delivery charges ever apply.

Cancellation

Pro passes are one-time purchases, not subscriptions. They never auto-renew and there is no recurring billing — your pass simply expires at the end of its duration. There is nothing to cancel and no action needed from you.

When we refund

You are eligible for a full refund if:

• you were charged more than once for the same purchase (duplicate payment); or
• your payment was debited but Pro was not activated on your account within 24 hours.

Write to admin@strangerchat.pro within 7 days of the payment, from your account email, with the payment reference (Razorpay payment ID or bank statement entry).

How to request a refund

1. Email admin@strangerchat.pro from the email address you sign in with, with the subject “Refund request”.
2. Include the Razorpay payment ID (it starts with “pay_” and is on your payment receipt), the amount and the date of the payment.
3. For a duplicate charge, include both payment IDs or both bank statement entries so we can match them.
4. We confirm whether the refund is approved, usually within 2 business days.

Money debited for a failed payment

Sometimes a bank or UPI app shows money as debited even though the payment failed and Premium was never activated. In most of these cases the amount is reversed automatically to your account by your bank or by Razorpay, typically within 5–7 business days, without you needing to do anything. If it has not come back after that, write to us with the details above and we will trace it.

How refunds are processed

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of approval (your bank may take a few additional days to reflect it).

When we don’t refund

• change of mind after a pass has been activated;
• partially used or unused remaining duration of an active pass;
• accounts suspended or banned for violating our Terms of Service.

Currency and bank charges

Premium is charged in the currency shown at checkout. Refunds are made for the amount we received, in that same currency. If your bank converted the payment from another currency or added its own international or foreign-exchange fees, those are set by your bank and we cannot refund them.

Before raising a chargeback

Please contact us first. Most payment problems are resolved much faster by email than through a bank dispute, which can take several weeks.

Questions

Anything unclear? Reach us at admin@strangerchat.pro or via the Contact page.